Are You Leveraging Your Root Cause Data Effectively?

How often do you really drill down into the depths of your data to find the root cause of a recurring problem? 

At CoStratify, when we talk about ‘root cause data’, we are referring to indicators in your data that could highlight common patterns or signs of concern. A lot of organisations already have this data, but just aren’t leveraging it to their full advantage.  

And it’s no surprise. When organisations have different clusters of data scattered all over the place, it's easy to overlook the trends that could indicate the root cause of issues in your organisation. It’s only when you start assembling all your different data elements and reviewing all the calls and data you have that you start getting down to your root causes.

A good example of this is when we first started working with One Manchester Housing. 

“We were already down a path in terms of thinking about change. But what CoStratify was able to do quickly was give us a baseline for our assumptions and challenge some of them. They helped us to understand our true cost to serve much better, which is massively important because as a registered provider of housing association, we want to offer value for money in everything we do.” 

- Nicole Kershaw, One Manchester Housing  

The thing is, you can’t transform an organisation based on what you think it should be. You need to base the transformation on what’s actually happening within the organisation and with your tenants for the transformation to be successful… 

• Are there any patterns in the data that commonly indicate where things are going really wrong, like missing a first rent payment or stopping contacting you about a big problem?  
  
• Is there a specific point in their journey with your organisation where problems tend to arise? 

Bad management of housing doesn't happen overnight. It happens over a number of years, where small insights and pointers like this are overlooked.  

With new regulations placing more responsibility on CEOs and landlords rather than tenants, and the potential for unlimited fines  in the social housing sector, using existing data to understand root causes and mitigate issues has become more important than ever. 

By transforming and using technology to bridge this gap and implementing a solution that collates all those data clusters, you will end up with a master data record, which allows you to drill down into granular data to really understand a customer or tenancy journey.

When you are busy working inside the organisation, it can often be difficult to separate yourself enough from the task at hand in order to achieve an unbiased understanding of the root cause data.  

If you think your organisation could benefit from an independent perspective to help bridge these data gaps and identify trends in the data, book a free call with us today.