The common challenge that every customer we’ve ever worked with is capacity.  

 We have learnt that every organisation wants more output from their teams, better outcomes for their customers and greater capability to find new opportunities and angles that will give their organisation the edge. Of course they do? Why would they not want that?  

But capacity is a symptom, not a cause. Adding more people or even capability doesn’t always solve capacity challenges. So, when we hear capacity mentioned as an issue in an organisation, it’s usually because of one of the following 5 P’s: 

Prioritisation:  Are projects really being prioritised to focus on what your organisation wants to achieve? Lack of clear prioritisation typically leads to a lot of effort being spent on change and ‘business as usual services’, but little of value is really achieved. It’s likely the value of technology is patchy at best across the organisation, with one area getting an okay service,  but others not getting what they need at all.  

Proactivity:  Is there a clear understanding and control of the activities that should be done in order to enable the best possible outcomes from technology? Having clarity on these details will help to accurately plan for capacity and growth within the organisation. This means having a clear understanding of what your organisation does, what’s needed when and what the gaps are to proactively plan capacity to add value to your organisation.  

Price:  What’s the price of the activity that is being asked to be performed?  Who is asking for this activity? Is the price of this activity detrimental to the outcomes your organisation is asking of other higher-priority activities? What else could be done in its place to offer more value? Does the budget align with the business’s expectations for what is to be achieved? If the answers to any of these questions are “I don’t know” or negative, it is likely that a problem exists that requires a review of your priorities and possibly your budget with your Financial Director.  

Performance: Being clear about the functions and services your IT department provides is key. Only then can you measure the performance of those functions and services against what your business users want and need. Additionally, this allows you to compare how those functions and services are performing against the best practice set out in your industry. Realigning these functions against best-practice industry standards might just make them more efficient and free up valuable capacity to focus on what your customers want.  

Perception - The perception of delivering change is incredibly important, as without the trust of your end users, the commitment to implement change through technology, or the capability to do so, you will be unable to be efficient or provide valuable service. Having a workforce that subscribes to the rhetoric that technology is an enabler for solving primarily business challenges is critically important. This understanding and trust point needs to be underpinned by  quality in delivery and service accountability.  

As part of the service we offer clients at CoStratify, we help them overcome challenges, such as capacity constraints, and become more efficient. So, if you have a capacity challenge today and the above points resonate, we’d love to hear from you and help you overcome these challenges and enable greater value for you and your organisation.

Talk to the team today to find out how we can help.